At RedTeam Hacker Academy, every enrollment represents a shared commitment between the student and our Academy. To ensure fairness, transparency, and consistency across our global training operations, the following policy applies to all programs delivered through our classrooms and the RedTeam Xperience LMS.
1. Commitment to Your Learning
- Once enrolled, your seat in a batch (online or offline) is reserved exclusively for you, as each batch is limited in capacity.
- Immediately after enrollment, your fees are allocated to multiple essentials, including:
- Government taxes (GST and statutory charges)
- Study materials and learning resources
- LMS and lab access licenses (RedTeam Hacker Academy and global partners like EC Council, INE Security, Pentest Garage, CompTIA etc)
- Operational costs for trainers, labs, and support teams
- Because these allocations are made immediately, all payments are considered final.
2. Refund Consideration (Exceptional Cases)
- While fees are generally non-refundable, we understand that genuine, unavoidable circumstances may arise.
- In such cases, students may submit a refund request within 3 days of enrollment.
- Each request will be carefully evaluated on a case-by-case basis and is subject to management approval.
- Approved refunds will be processed after deducting applicable charges (such as GST, material costs, or vendor license fees already utilized).
3. Flexibility Through Batch Transfers
- If you are unable to attend your scheduled batch, we will be happy to transfer you to another upcoming batch, subject to seat availability and approval.
- This ensures that your learning journey continues smoothly without loss of your investment.
4. Re-Sit & Revision Support
- A one-time re-sit opportunity may be provided to help you revise your course, depending on:
- Your attendance and participation
- Trainer feedback
- Seat availability in a batch
- This is offered as an additional support benefit to strengthen your learning outcomes.
5. LMS & Access Validity
- Your RedTeam Xperience LMS access begins from the day it is activated. Once activated, fees are considered utilized.
- Access duration depends on the program:
- Certified Penetration Tester (CPT) → 4 months
- Certified IT Infrastructure & Cyber SOC Analyst (CICSA) → 6 months
- Advanced Diploma in Cyber Defense (ADCD) → 10 months
- Other Programs → Duration will be specified at the time of enrollment.
- Students are required to complete their training and certification within the allotted access period. Extensions, if available, may be offered with additional charges and subject to approval.
- Exams must be completed within 30 days of finishing the course. Delays may require students to appear under a revised syllabus or updated exam format.
6. Vouchers & Third-Party Licenses
- Many of our programs include third-party vendor vouchers/licenses (e.g., EC-Council, INE Security, CompTIA).
- Once a voucher or license is issued or redeemed, the associated fee is locked with the vendor and is non-refundable.
7. Invoices & Receipts
- Course invoices and receipts are issued against the actual amount paid by the student at each stage.
- If fees are paid in installments, receipts will be provided for each installment separately, not for the full course value until the total payment has been completed.
- This ensures accuracy and compliance in financial documentation.
8. In the Rare Case of Program Cancellation by RedTeam
- If RedTeam Hacker Academy cancels a scheduled batch due to unforeseen reasons, students will be offered:
- A transfer to another batch/program of equal value, or
- A credit that can be applied toward a future enrollment of the same course.
- Refunds will only be considered if no services, vouchers, or LMS access have been provided.
9. Our Assurance
By enrolling, you acknowledge that:
- Your place in the batch is guaranteed and secured.
- Your resources (labs, study materials, licenses) are activated immediately to benefit your learning.
- Our team is committed to supporting you with Enrollment Process, Learning and Development Support, Student success related matters etc.
